The view is that referrals to A & E are rarely urgent or necessary and calling the helpline will ensure your patient gets the right treatment without waiting in A & E for 4 hours.
Emails for routine advice and guidance are also welcome. Please always call the A & E helpline before referring patients to A & E. There are also support telephone lines for other queries.
The relevant numbers for clinical advice are as follows:
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Moorfields Direct (Nurse- led helpline)
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020 7566 2345
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Patients/GP's with medical queries
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A&E (Diverts to doctor on call)
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020 7521 4682
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GP's/Optoms to discuss with the doctor on call before sending a patient to A&E
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Health Professionals helpline
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020 7521 4661
moorfields.healthprofessionals@nhs.net
VM 0207 5662731 0000
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First point of call for GP's and Optom's- for queries or an escalation point.
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If you need to review treatment advice then please refer to the Moorfields GP handbook which is available in downloads
Moorfields have issued their own Eye Emergencies guide (2022)- see downloads, which covers several conditions that are non-emergency, however, we strongly recommend that you continue to signpost or refer to the Minor Eye Conditions services and referral review for many of the red eye non-emergency conditions listed.
Further local pathway guidance is being developed. Please remember the Homerton does not have an Ophthalmology service and cannot treat emergencies, glaucoma or where surgical intervention may be required.
Non-emergency patient transport - information for GPs
Patients who wish to request to book transport need to call the patient transport assessment centre each journey booking will be assessed by applying the eligibility criteria in line with Department for Health and Social Care (DHSC) guidance.
The assessment centre number for patients is 0333 240 4909 and calls are charged at a local rate. The assessment centre is open Monday to Friday from 8am to 5pm excluding bank holidays.
Bookings can be made no earlier than four weeks in advance. It is expected that whoever is making the booking, whether it is the patient, a relative, carer or healthcare professional, that person will be able to answer the questions that form the eligibility assessment accurately and in full.
Other Information
Further details on MEH services can be accessed via the Moorfields Eye Hospital website under Health Professionals https://www.moorfields.nhs.uk/
How to refer
The following clinicians can refer to this service:
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Referral methods: e-Referrals
