Moorfields Eye Hospital

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The view is that referrals to A & E are rarely urgent or necessary and calling the helpline will ensure your patient gets the right treatment without waiting in A & E for 4 hours.

Emails for routine advice and guidance are also welcome. Please always call the A & E helpline before referring patients to A & E. There are also support telephone lines for other queries.

The relevant numbers for clinical advice are as follows:

Moorfields Direct (Nurse- led helpline)

020 7566 2345

Patients/GP's with medical queries 

A&E (Diverts to doctor on call)

020 7521 4682

GP's/Optoms to discuss with the doctor on call before sending a patient to A&E

Health Professionals helpline

020 7521 4661

VM 0207 5662731 0000

First point of call for GP's and Optom's- for queries or an escalation point.


If you need to review treatment advice then please refer to the Moorfields GP handbook which is available in downloads


Non-emergency patient transport - information for GPs

Patients who wish to request to book transport need to call the patient transport assessment centre where each journey booking will be assessed by applying the eligibility criteria in line with Department for Health and Social Care (DHSC) guidance.

The assessment centre number for patients is 0333 240 4909 and calls are charged at a local rate. The assessment centre is open Monday to Friday from 8am to 5pm excluding bank holidays.

Bookings can be made no earlier than four weeks in advance. It is expected that whoever is making the booking, whether it is the patient, a relative, carer or healthcare professional, that person will be able to answer the questions that form the eligibility assessment accurately and in full.

Other Information

Further details on MEH services can be accessed via the Moorfields Eye Hospital website under Health Professionals

How to refer

The following clinicians can refer to this service:


Referral methods: e-Referrals