What is the GP alert system?

The GPs Alert System allows you to raise quality concerns regarding patient care at our provider Trusts.
 

How do I use the GP Alert System?

Use this EMIS Web form for City and Hackney practices - you can use an NHS.NET email addresses to raise individual patient concerns with the following Trusts:

• Homerton
• Barts
• UCLH
• ELFT
• Tavistock and Portman psychology service

Please include patient level information so the Trusts can investigate, report back to you and hopefully solve the problem. The form is very easy to use and can then be saved into the patient’s record if required.

The following fields automatically complete:

• Date
• Patients Name
• NHS Number
• GP Practice Name
• GP Name
• Practice telephone number
• Practice fax number

What is the process?
There are slightly different response times for each Trust but they will acknowledge your email within 1-3 working days and report back to you within 10-25 working days. If they are not following this process, please report it to NEL ICB Quality Team nelondonicb.cahquality@nhs.net

Feedback
If you have any questions or feedback about the GP alert system, please email nelondonicb.cahquality@nhs.net