City and Hackney Recovery Service

Add to CPD Start a discussion

City and Hackney Recovery Service during COVID-19

  • Service continues to accept new referrals
  • The service hub is open- 10.30-16.00, Monday to Friday- for physical drop ins – for those where virtual support is not appropriate or who need in-person clinical interventions
  • All in-person groups have been suspended- they will resume as soon as restrictions allow
  • All service users have been contacted by phone or letter (if not possible by phone) to advise of COVID 19, symptoms, advice on how to keep self, and how to continue accessing support from the service. A particular effort has been made to contact pregnant service users
  • Extensive telephone and online support offered to anyone discharged from Tier 4 treatment
  •  For patients on Opioid Substitute Treatment:
  • Arrangements for patients are reviewed case-by-case to ensure length of prescription, pick-up routines and other arrangements are suitable
  • Any service user where pickups or supervised consumption has been reduced, will be offered a safe storage box and additional naloxone
  • Any holiday prescriptions are being reviewed
  • In cases where patients are unable to collect their prescription they can nominate an appropriate person to do this
  • Delivery is being offered to the small number of patients who are unable to collect themselves or nominate an appropriate person 

The City and Hackney Recovery Service works with patients with different needs and different goals, from those who would like to reduce the amount they are drinking to those who need support because they are using other substances.

It provides assessments for clients, keyworking, group work, health interventions, and specialised clinical treatment. 

The recovery focused service also provides support to carers and families, women-only services, LGBTQA+ specific services, rough sleepers services, criminal justice support, education and training, benefits advice and re-integration activities.

Eligibility criteria


Hackney resident aged 18 and over

How to refer

The following clinicians can refer to this service: GPs, Nurses, Any professional like a housing support worker, social worker or GP can make a referral on behalf of a patient.

Directly by telephone
Editable PDF / Word document Download Form

Referral methods: Email


Self Referral

HRS Drop In Assessment Times at Mare Street

You can drop-in during any of these times for an assessment which will take up to an hour.


Monday10.00 – 15.45

Tuesday13.00 – 15.45

Wednesday10.00 – 12.30

Thursday13.00 – 15.45

Friday10.00 – 15.45


Hackney Recovery Service

External Links