The NHS App

The NHS App is now available to patients from App stores. Current functionality includes:
•    Symptom checker / 111 Online
•    Booking, amending and cancelling GP appointments
•    Ordering repeat prescriptions
•    Viewing the detailed care record (DCR)
•    Submit online consultation forms (depending on which software supplier the practice is using)

City & Hackney practices will be connected to the App from Monday 13 May 2019. From this date patients will be able to use the above services via the NHS App as they previously would have used Patient Access/Patient Online services.

NHS Digital have put together a toolkit to help practices prepare for connection to the app. This includes a review of how you name your appointments (to help patients book appropriately online) and ensuring frontline staff are aware of the app and its functionality.

The toolkit can be found here.

Click here to find out why and how to set up a test patient on to the NHS app.

Additionally, GP colleagues from Tower Hamlets have produced the following YouTube videos on how to configure your EMIS system and the NHS App/patient online services to be user friendly from both patient and practice perspective:

Configure EMIS Web for Patient Facing Services

Configure EMIS Web Patient Facing Services for Individual Patients

Patient Access with a Dummy Patient (this helps with appointment naming as it will allow you to see what the patients sees when booking)

Help us promote the NHS App 
A campaign has been launched to promote the NHS App in three community languages (Bengali, Somali, Romanian) as well as English. The eight-week campaign, run by NHS North East London CCG with the support of NHSX and NHS Digital is running across social media channels, community WhatsApp and at community events.

At the heart of the campaign are short explainer videos – co-designed with our communities – demonstrating the NHS App’s key benefits using lively animation; and two video tutorials offering step-by-step guides to registering with the app using NHS login – with or without photo ID or an NHS number.

While the app features highlighted in the videos are of particular interest and benefit to older users – advice; convenience of appointment bookings; access to personal health records and easy prescription reordering – the campaign is aimed at younger family members who might then support older relatives to download, set up an NHS login and use the NHS App. 

Please support the campaign by promoting and sharing the video links in your local community and through your networks via your communications channels. The NHS App is free to download from the App Store or Google Play.