The NHS App

The NHS App is now available to patients from App stores. Current functionality includes:

  • Symptom checker / 111 Online
  • Booking, amending and cancelling GP appointments
  • Ordering repeat prescriptions
  • Viewing the detailed care record (DCR)
  • Submit online consultation forms (depending on which software supplier the practice is using)

City & Hackney practices will be connected to the App from Monday 13 May 2019. From this date patients will be able to use the above services via the NHS App as they previously would have used Patient Access/Patient Online services

NHS Digital have put together a toolkit to help practices prepare for connection to the app. This includes a review of how you name your appointments (to help patients book appropriately online) and ensuring frontline staff are aware of the app and its functionality.

The toolkit can be found here.

Click here to find out why and how to set up a test patient on to the NHS app.

Additionally, GP colleagues from Tower Hamlets have produced the following YouTube videos on how to configure your EMIS system and the NHS App/patient online services to be user friendly from both patient and practice perspective:

Configure EMIS Web for Patient Facing Services

Configure EMIS Web Patient Facing Services for Individual Patients

Patient Access with a Dummy Patient (this helps with appointment naming as it will allow you to see what the patients sees when booking)